www.globalchange.com Older travellers (anyone over 50) have different needs. Grey spending power. For example they need reading glasses to read a menu in a restaurant by candelight. Example of customer blindness by staff to needs of retired people. Need to be focussed on customer needs comfort, quality, convenience, security and for travel companions (especially those who are over 80 who are often bereaved. Senior citizens impact of medical / health tourism. 1 million health-related visits to Thailand and 100000 to India. Other trends relating to travel and tourism industries. Comment by Futurist keynote conference speaker Patrick Dixon.
http://www.youtube.com/watch?v=PRrFcfiXkqk&hl=en
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